Terms of Service

These terms apply when you book a car wash from FORGE CAR WASH ("Forge", "we", "us") — whether through our mobile app, WhatsApp, or by phone. By booking, you agree to them.

1. Our service

We provide a mobile car wash: our team travels to the location you give us and washes your vehicle there. We bring our own water and equipment. We currently serve Abu Dhabi and nearby areas, and we will tell you if your location is outside our coverage.

2. Bookings and confirmation

• A booking is not final until we confirm it. You will receive a confirmation with the date, time and price.
• Arrival times are estimates. Traffic, weather and earlier jobs can delay us; we will let you know if we are running late.
• You are responsible for giving us accurate details — the location, access instructions, and the vehicles to be washed.
• You must have the right to have the vehicle washed, and the vehicle must be accessible and safely parked.

3. Prices and payment

• Prices depend on vehicle size and the service chosen, and are shown before you confirm. The price shown is the total amount payable, including any taxes that apply.
• Where a booking covers several vehicles, each vehicle is priced separately and appears as its own line on your invoice.
• Payment is due when the wash is completed, unless you have paid in advance through the app. We accept cash and card.
• An invoice is issued for every completed job and is available on request.

4. Monthly plans

• A monthly plan includes a set number of washes within its validity period, for the vehicle it was bought for.
• Unused washes do not carry over to the next period.
• You can cancel a plan at any time. Washes you have used are charged at the normal single-wash price for your vehicle, and the rest of what you paid is refunded. If the washes used add up to the plan price or more, there is no refund.
• Need more time to use your washes? Contact us at least one week before your plan ends and we can extend it once, by up to one month.
• Plans do not renew automatically. We will remind you before your plan ends and you choose whether to renew.

5. Cancellations, changes and refunds

• You may cancel free of charge up to 3 hours before your booking time, in the app or by contacting us.
• Within 3 hours of the booking, please call or message us. A team may already be on the way, so we may charge up to 50% of the booking.
• To change a booking, cancel it and make a new one for the time you prefer.
• If you paid in advance and the booking is cancelled — by you within the free window, or by us for any reason — the payment is refunded in full to the original payment method. Refunds usually reach your account within 5 to 10 business days, depending on your bank.
• If we cannot complete a wash after arriving — for example the vehicle is inaccessible or nobody is there — we may charge up to 50% of the booking. Our team waits up to 15 minutes and tries to call you before leaving. Anything you paid above that is refunded.
• If you are not satisfied with a wash, tell us within 24 hours. We will re-wash the vehicle or refund the amount, at our discretion after reviewing what happened.

6. Your vehicle, damage and existing condition

• Please remove valuables and personal items before we start. We are not responsible for items left in the vehicle.
• We may photograph the vehicle before and after the wash to record its condition and the work done. These photographs are kept for our records and are not published.
• We are not responsible for existing damage, wear, loose or damaged parts, aftermarket fittings, or paint and trim already in poor condition.
• If you believe we caused damage, tell us within 24 hours so we can review it with you, including our photographs.

7. Using our app

• You need a verified phone number to book through the app. Keep your account details to yourself — bookings made from your account are treated as yours.
• You may book a wash for a vehicle that is not yours, provided you have permission from its owner.
• Don't misuse the app — no false bookings, no attempts to interfere with the service, and no use of it for anything unlawful. We may refuse or cancel bookings and close accounts where this happens.
• You can delete your account from within the app. Some records, such as invoices, are kept where the law requires it.

8. Liability

Where we are responsible for loss or damage caused by our work, our liability is limited to repairing the damage or refunding the amount paid for that wash. Nothing in these terms removes rights you have under the consumer protection laws of the United Arab Emirates.

9. Changes to these terms

We may update these terms. The version on this page at the time of your booking is the one that applies. The date at the top shows when it last changed.

10. Law and contact

These terms are governed by the laws of the United Arab Emirates and the Emirate of Abu Dhabi. For any question or complaint, contact us at support@forgecarwash.com or +971 50 722 7544.